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Shipping and Return Policy


Return Policy

We deliver the products to the delivery address specified when ordering.

Products purchased via this website may only be delivered within the United States. We offer standard FREE shipping for all products.

 Please allow 7-14 days for items to be delivered.

Elara's Love pays particular attention when preparing each order to ensure the product is delivered in new condition.

If, for any reason, you have received a product with a defect or damage, please contact us at as soon as possible.

You may return the product to us within 14 days of reception by following the procedure indicated below.

We invite you to contact us at and mention your order number. We will notify you of the agreement for the return.

The product must be returned in the original packaging and in the same condition in which it was delivered. We reserve the right to refuse the return of a product that does not meet the above conditions.

We will refund the product within 14 days of the validation of the return to us. The refund will be processed using the same payment as the purchase.

A personalized or custom product cannot be returned. 

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You can contact us directly by email at Service is available Monday to Friday 9 AM to 5 PM EST to answer all your questions.

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